SECURE PAYMENT TRANSACTIONS
Buy with confidence from Gates Railings Direct.
When you place your order using our website you will be transferred to Barclaycard where your card details will be processed securely.
For reassurance, look out for the golden padlock at the top of the payment screen.
Delivery is free of charge to UK Mainland addresses with the following exceptions:
These items are available at our factory for collection in person only. Once you have placed your order please contact us to let us know when you can collect. We are open Monday – Friday from 8am to 4.30pm excluding Bank Holidays. You are welcome to arrange for your own courier to collect but please note that any carriage is then at your own risk.
There is a surcharge imposed by our courier for delivery to the following postcodes, please contact us for a quote before placing your order:
Isle of Wight
PO31 – PO41
TR21 – TR25
AB 1- 9/13-14/21-23/30-39/41-45/51-56
IV1 – IV56
FK19 – FK21
KA27 – KA28
KW1 – KW14
PA20 – PA39
PH11 – PH40
Offshore Scottish Islands
Isle of Man
Orkney & Shetland Isles
HS1 – HS9
KW15 – KW17
PH41 – PH44
ZE1 – ZE3
RECEIVING YOUR GOODS
In the event that you will not be at the delivery address to receive your goods you can request at the time of placing your order that your package be left in a safe area e.g. behind a side gate or with a neighbour. A courier’s calling card will be left to confirm your delivery has been made as per your instructions.
Please notify us at the time of ordering if you think you may not be at home when the delivery arrives and there is no safe place for the goods to be left. Our couriers will then be instructed to obtain a signature and will leave a calling card if there is no response when they arrive. You will then be able to arrange a more convenient date for delivery. Our couriers will attempt two deliveries before your package is returned so please ensure someone will be there to receive it if delivery is rearranged.
For heavier items/bulk orders delivery will be made by our haulage company Beacon Roadways Ltd. We will send you an email to let you know when your order is ready for despatch. Please note that as Beacon Roadways is a carrier company they do not provide tracking details but their driver will call you beforehand to advise a delivery date and time. Please ensure someone is available to receive and sign for the delivery and is contactable on the number you have provided just in case the driver needs to ask for directions. Beacon Roadways Ltd do not offer a free re-delivery service so if the driver arrives to find no one is available to sign for the goods they will be returned to their depot and we reserve the right to impose a charge for re-arranging to an alternative date.
Although damage in transit rarely occurs we would politely ask that you inspect your goods before signing for them. If you are unable to do so please sign and add wording such as ‘goods received but not inspected’ then contact us immediately in the event that your goods are damaged.
You may cancel an order within 14 working days before it is despatched and we will refund you in full. Please note this excludes all wrought iron style gates, railings, posts and handrails which are bespoke made to order items and are not covered by our refund policy.
Once an item has been despatched we will refund the cost of it upon safe return less a handling charge to cover postage, packaging, credit card fees if applicable and re-stocking. You will be responsible for the safe return of the item and return cost. All goods remain the customers responsibility until received by us.
FAULTY ITEMS AND GUARANTEE
We provide a 10 year manufacturer’s guarantee on our wrought iron style products providing they have been used and maintained in accordance with the advice given on our website, see our Specifications page. There is a 12 month warranty on all our other products unless otherwise stated in the product description.
All outdoor wrought iron style products will require maintenance and protective treatments during the guarantee period and beyond. Rust will begin to appear on untreated steel, this is a natural trait of the material that can only be prevented by hot dip galvanizing. Therefore we are unable to refund the cost of wrought iron style products on the basis of rust appearing if they have been supplied to you without a galvanized finish.
We will only refund the cost of the faulty items supplied by us or replace the items. We do not accept liability for any additional costs associated with the installation of the product including late delivery, initial fitting and at any subsequent date, costs associated with repairs, replacement, maintenance, additional treatments and preparations. Items returned that are not faulty will be subject to the handling charges as stated above. Please report any faulty items immediately to firstname.lastname@example.org stating the nature of the fault, date of purchase and name and address of the purchaser. Please retain the original packaging. We will then advise you of the appropriate action.
We only take information that is necessary to process your order and take payment. We do not store your payment card details once we have taken payment. We do not pass your information on to any third parties so you can rest assured you will not receive unsolicited mail of any description resulting from your purchase or contact with us.
© Brettell Brothers Ltd (Est 1946) T/A Gates Railings Direct